Privacy Policy

At "To Lose A Dog," we understand that privacy matters—especially when you're sharing your grief journey with us. This policy explains what information we collect, how we use it, and your rights regarding your personal data. Please note that book ship dates, formats, and specifications are subject to change.

Information You Provide

• Pre-Order Information: Name, email address, shipping address, payment information (processed securely through Shopify)
• Communication: Any information you provide when contacting us via email or social media
• Community Access: Information provided when joining the grief support community (username, profile details)
• Optional Information: If you opt to be included in the acknowledgments section

Automatically Collected Information

• Website Usage: IP address, browser type, device information, pages visited
• Cookies: We use cookies to improve site functionality and analyze traffic
• Analytics: We use standard web analytics to understand how visitors use our site

• Order Fulfillment: To process and ship your pre-order (scheduled for June 2026, subject to change)
• Communication: To send order updates, shipping notifications, and pre-publication updates
• Bonus Content Delivery: To provide exclusive bonus chapter, digital companion guide, and community access
• Customer Support: To respond to inquiries and provide assistance
• Site Improvement: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:

• Service Providers: With Shopify (payment processing and e-commerce), shipping carriers, and email service providers who help us fulfill orders
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

What We Never Do: We will never share your email with marketers, sell your data to third parties, or use your grief story without explicit permission.

We take reasonable measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Shopify's PCI-compliant platform
• Limited employee access to personal information
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@toloseadog.com

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze site traffic and user behavior
• Provide personalized content
• Improve site performance

You can control cookies through your browser settings. Note that disabling cookies may limit site functionality.

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Our website may contain links to third-party sites (Instagram, TikTok, etc.). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States. By using our site, you consent to this transfer.

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this privacy policy or how we handle your data:

Email: support@toloseadog.com

We aim to respond to all privacy-related inquiries within 7 business days.